Job Description:

• Maintaining a positive, empathetic and professional attitude toward customers at all the times.
• Responding promptly to customer inquiries.
• Communicating with customer through various channels such as website, landline, mobile and social media.
• Knowing our product inside and out so that can answer questions.
• Keeping records of customer interactions, transaction, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Job Qualification:

• Bachelor's degree in any course, preferably service-related degrees (e.g., BA HRM, BA Tourism).
• Preferably with at least 6 months experience in related work such as concierge, reception, guest relations or front-desk work.
• Outstanding verbal communication skills in both English and Filipino.
• Excellent customer service/relations skills.
• Willing to work in MAKATI.